Quality Policy of Our Italian Language School

1. In the ability to understand and accurately identify the Customer’s needs and any areas of potential critical issues. In particular, special attention is given to:

   • the collection of data that help to understand the learner’s linguistic needs;

   • the current level of Italian language proficiency;

   • any difficulties previously encountered in studying Italian or other foreign languages.

     In ensuring the provision of highly qualified services to our clients. This is guaranteed through:

     • continuous updating on changes in spoken and written Italian, to avoid teaching outdated structures or expressions that may mark the speaker too strongly;

     • staying up to date with the latest teaching methods and techniques;

     • active exchange among teachers, so that learning challenges related to mother tongue interference — as encountered by different language groups — are discussed, understood, and met with effective solutions.

2. Professionalism, seriousness, and efficiency are maintained and safeguarded through appropriate internal audits (as defined by the Quality System) and external audits (such as the annual inspection by the Certification Body, inspections by ASILS – Association of Schools of Italian as a Second Language, and inspections by the Regional School Office on behalf of the Ministry of Education).

3. Quality objectives are pursued through clear leadership by the Management. From the very foundation of the school, one of the key motivations was the need to create a specialized and highly qualified center for the teaching of Italian as a second language (L2). This original goal has remained unchanged to this day.

4. Knowledge of competitors’ performance, in terms of organizational and service quality, is considered both a necessity and a stimulus for continuous improvement.

5. Improvement is an ongoing process, achieved both through the constant review of operations (as outlined in point 1) and through continuous internal and external training and professional development.

6. Quality is achieved when the requirements, expectations, and needs of customers, collaborators, and internal processes are clearly defined and adequately met. Customer focus is demonstrated through support for students experiencing difficulties, active opposition to all forms of discrimination (including those based on race, religion, gender, etc.), and a constant commitment to student well-being, with particular attention to bullying prevention.

7. Quality policy concerns everyone and must be disseminated and understood as widely as possible: this policy is translated into measurable objectives, defined during management reviews, and communicated to all collaborators through the approval and distribution of the annual operational quality policy.

Top Management (DG) is responsible for supporting the annual operational quality policy, while Quality Assurance (QA) is in charge of verifying, through internal audits, that it is properly understood and implemented. All collaborators are expected to apply it in practice in order to achieve the desired results.